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Manager, BRM Content Operations, London

Job typeFull Time
CountryUnited Kingdom
Job Summary:

Disney Media & Entertainment Distribution (DMED) brings together the Company's best-in-class product, technology, and commercialization teams together into one global organization. DMED is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DMED also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+ and Disney+ Hotstar; and domestic broadcast and cable television networks.

Business Relationship Management (BRM) is a service and expertise function. Its success is derived from the intelligent counsel and service it provides to the parts of Disney Media & Entertainment Distribution (DMED) and Global Operations groups. It drives work intake and supports stakeholders with prioritization, develops business analysis and requirements, communicates roadmaps, develops business cases, facilitates quarterly reviews, provides regular transparency across all work efforts, and delivers on key programs that drive efficiencies and leverages DMED technology global scale. These teams are aligned to the business stakeholders across the entirety of TWDC who depend on products and services delivered by DMED Technology.

Content Operations focuses on the elements of the global Digital Supply Chain where content is created, transformed, stored, packaged, or delivered. This includes the critical areas of Mastering, Localization, Asset Management, Order Management, and key systems and workflows that connect these disciplines. The Content Operations BRM group also helps establish the governance and strategy necessary to integrate many systems outside of the core portfolio in order to create an effective, scalable supply chain.


Reporting to the Senior Manager - Technology and Systems, The Technical Operations Manager is responsible for helping contribute toward strategic technical initiatives to support the wider DMED media supply chain and content distribution strategy.

Understands, shapes and drives new initiatives to position Disney as a proactive adopter of technology innovations, enabling the business to input into vendor, producer, customer & industry debates. For example, UHD consumer adoption, component-based workflows, research (IMF, MEC/MMC, etc.) and development, OTT delivery requirements, optimal mezzanine and delivery codecs, UID/EIDR integration & adoption, component-based workflows, international audio requirements etc.

Helps to implement and provide support to drive new technical delivery initiatives, which when required will involve liaising with exhibitors to ensure that levels of expectation are met. Mediates practical resolution to technical issues encountered with delivered materials.

Attends internal and external technology events, representing TWDC EMEA and building relationships with key suppliers, and customers at senior level. Is able to communicate effectively on significant, industry wide technology developments, and represent key strategic initiatives from a TWDC perspective.

Has line Management responsibility for the On-Boarding of all new digital platform partners. Reviewing technical specifications and building workflows to enable the successful delivery of digital media and metadata requirements via third parties.

This individual works well under pressure, thrives on change, and seeks opportunities to find solutions for new commercial requirements. They have excellent project management skills, and organizational ability. They are also a confident and engaging presenter, who can operate and interact at many levels in an organization.

A great opportunity for a motivated and energetic individual looking to put their technical expertise to use in a diverse role, working with many stakeholders across a range of projects, and representing a fantastic breadth of content and quality entertainment product.


Client / Affiliate Onboarding Management

Oversees the technical On-Boarding of new digital platforms, with line management responsibility.

Supply-Chain Systems Analysis & Consultation

Contributes to a variety of system developments for the Media Supply Chain providing analysis, expertise and contextual reasoning in order to drive requirements.

Technical Business Support

Works with internal/cross-divisional teams in ensuring operational efficiencies, best practices, support and capturing via documentation.

Business Stakeholder partnership

Builds strong relationships with internal and external stakeholders at a manager level.

  • A minimum of 7 years' experience in Post-Production, Technology, Digital or TV Distribution.
  • Proven experience of developing and deploying systems, and workflow improvements.
  • Proven experience working with MAM, DAM, MDM, DMS and AQC solutions.
  • Proven experience with XML/JSON technologies and encoding/transcoding for delivery to digital media clients, including metadata delivery requirements.
  • Thorough knowledge of video and audio mastering workflows, plus localization workflows including knowledge of dubbing, subtitling and re-mastering for local markets.
  • Experience of working directly with iTunes, Google and other digital platforms a strong advantage.
  • Strong commercial, technical and consumer understanding of transactional digital stores.
  • Experience of AGILE, LEAN and SCRUM development methodologies and BPM tools an advantage.
  • Excellent and demonstrable project management experience.
  • Experience of identifying and implementing workflow change.
  • Ideally educated to degree level or equivalent.
  • Good presentation and communication skills.

Be 'Skilled'' in the following Technical competencies
  • Media Technology - MAM, DAM, MDM, Transcode, PSE, AQC etc.
  • Technical Negotiations
  • Application of Technical Standards and Practices
  • Quality Management
  • Thinks strategically, examining issues from broad perspective, making sound business decisions and leveraging synergy opportunities.
  • Builds relationships facilitating win-win situations, managing the needs of diverse stakeholders and engaging with colleagues across the organization.
  • Communicates effectively initiating diverse points of view, tailoring messages to the audience and persuading others to support plans and ideas.
  • Drives results holding themselves and others accountable to high performance standards and managing projects with appropriate metrics to assess performance.
  • Inspires creativity and innovation by proactively looking for new opportunities, taking intelligent risks, creating new ideas and facilitating their exchange.
  • Champions change through leading the change effort, building commitment to change and coaching others through change.
  • Exhibits professional excellence through setting a good example, showing consistency and learning from personal and organizational experiences.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Ltd..

The Walt Disney Company Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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