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Business Analyst, Process, New York, New York

CategoryMarketing and Promotions;Disney Streaming Services
Job typeFull Time
CountryUnited States
StateNew York
CityNew York
Job Summary:

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Streaming Services organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements across the organization.

This individual will analyze existing processes, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management & communication skills.


  • Assist with business process creation & optimization projects for the Business Operations group, working across the organization to help streamline our business process & ensure the continued successful launch of our products globally
  • Document data flows
  • Work with other business groups in performance analysis & identifying improvement areas, in order to ensure delivery & improvement of relevant KPIs
  • Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders & users to gather detailed product integration requirements
  • Collaborate with Finance team to establish cost & efficiency measurements & create optimization plans
  • Work with data analytics team to ensure reporting for volume, efficiency & other relevant KPIs & metrics
  • Standardize request methods & build processes to enable self-service
  • Support program managers in setting up workflows for new projects & stakeholders.
  • Establish efficient standards & guidelines
  • Create, communicate & manage detailed project plans, dependencies, resource plans, schedules & deadlines
  • Partner with Disney Streaming Services Enterprise Program Management to effectively complement their efforts, closing gaps with minimal overlap, with a focus on managing projects from a Disney DTC service organization perspective
  • Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility & predictability across all Disney DTC projects
  • Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service
  • Execute & deliver in a highly matrixed & distributed environments

  • Project management of initiatives including establishing project plan, tracking progress, & documenting milestones
  • Implementation & documentation of business processes across multiple stakeholders
  • Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing
  • Other duties as assigned & as necessary to support a growing operation & product launch schedule
  • Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule

Basic Qualifications:

  • 2-3 years in similar roles in technical, consumer facing environments with a digital marketing & process focus
  • Track record that shows you're ready to excel in meeting the extraordinary challenges of this role
  • Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market & support scalability
  • Experience with Lean/Six Sigma methodology
  • Development & execution of project plans according to project methodologies
  • Great communication skills, able to work with, influence & align with multiple stakeholders
  • Strong business aptitude, clear thinking & communicating, & great decision making
  • Strong attention to detail
  • Expert knowledge to anticipate a wide range of future needs & opportunities & facilitate development of complex solutions
  • Creatively & collaboratively disruptive
  • Strong negotiation & issue resolution skills
  • Self-motivated, high-energy, tenacity
  • Ability to determine resource needs & recommend solutions

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world's most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC , which is part of a business segment we call Disney Streaming Services .

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
EmployerDisney Streaming Services

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